Privacy policy

Last updated: February 25, 2025

Privacy Policy

This Privacy Policy describes how Pomlulu (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our website (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree to this Privacy Policy, please do not use or access any of the Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date, and take any other steps required by applicable law.

How We Collect and Use Your Personal Information

To provide the Services, we collect and have collected over the past 12 months personal information about you from a variety of sources, as set out below. The information that we collect and use varies depending on how you interact with us.

In addition to the specific uses set out below, we may use information we collect about you to communicate with you, provide or improve the Services, comply with any applicable legal obligations, enforce any applicable terms of service, and to protect or defend the Services, our rights, and the rights of our users or others.

What Personal Information We Collect

The types of personal information we obtain about you depend on how you interact with our Site and use our Services. When we use the term "personal information", we are referring to information that identifies, relates to, describes, or can be associated with you. The following sections describe the categories and specific types of personal information we collect.

Information We Collect Directly from You

Information that you directly submit to us through our Services may include:

  • Contact details including your name, address, phone number, and email.

  • Order information including your name, billing address, shipping address, payment confirmation, email address, and phone number.

  • Account information including your username, password, security questions, and other information used for account security purposes.

  • Customer support information including the information you choose to include in communications with us, for example, when sending a message through the Services.

Some features of the Services may require you to directly provide us with certain information about yourself. You may elect not to provide this information, but doing so may prevent you from using or accessing these features.

Information We Collect about Your Usage

We may also automatically collect certain information about your interaction with the Services ("Usage Data"). To do this, we may use cookies, pixels, and similar technologies ("Cookies"). Usage Data may include information about how you access and use our Site and your account, including device information, browser information, information about your network connection, your IP address, and other information regarding your interaction with the Services.

How We Use Your Personal Information

  • Providing Products and Services. We use your personal information to provide you with the Services, including processing payments, fulfilling orders, and customer service.

  • Marketing and Advertising. We may use your personal information for marketing and promotional purposes, such as sending marketing communications and displaying advertisements for our products.

  • Security and Fraud Prevention. We use your personal information to detect and prevent fraudulent activity.

  • Service Improvement. We use your personal information to provide customer support and improve our Services.

Cookies

Like many websites, we use Cookies on our Site. We use Cookies to power and improve our Site and Services, to run analytics, and to better understand user interaction with the Services. You can manage your cookie preferences through your browser settings.

How We Disclose Personal Information

We may disclose your personal information to third parties for contract fulfillment, marketing, and legal compliance, including:

  • Vendors and service providers (e.g., payment processors, shipping partners).

  • Business and marketing partners.

  • Compliance with legal requirements.

Children's Data

The Services are not intended to be used by children, and we do not knowingly collect any personal information about children.

Security and Retention of Your Information

We take appropriate security measures to protect your personal information. However, no system is completely secure. We retain personal information as needed to fulfill our obligations and comply with legal requirements.

Your Rights

Depending on where you live, you may have rights regarding your personal information, including the right to access, delete, or correct your data.

Contact

If you have any questions about this Privacy Policy or need to exercise your rights, please contact us at info.pomlulu@gmail.com.